Support Plans
Your TuningDesk license includes free migration and up to 30 days of support post-installation. After that, ongoing technical assistance is available via our affordable support plans.
Basic
Email support for 30 days
- Installation assistance
- Basic configuration help
- Documentation access
- Email support
- Response within 48 hours
Standard
1 support request per month with 24-hour response time
- All Basic features
- Up to 1 support request per month
- Response within 24 hours
- Basic customization assistance
- Monthly check-ins
Pro
Priority support with up to 3 requests per month and 12-hour response time
- All Standard features
- Up to 3 support requests per month
- Priority response (within 12 hours)
- Advanced customization help
- Dedicated support contact
Hourly
On-demand tasks
- Pay only for what you need
- Custom development work
- One-time assistance
- Complex customizations
- Billed in 30-minute increments
Frequently Asked Questions
What's included in the initial 30-day support?
The 30-day support period includes installation assistance, basic configuration help, and answers to general usage questions. This helps you get up and running with your new TuningDesk platform.
How do I submit a support request?
You can submit support requests through our contact form or by emailing support@tuningdesk.com. Please include your domain name and a detailed description of your issue.
Can I upgrade or downgrade my support plan?
Yes, you can change your support plan at any time. Changes will take effect at the start of your next billing cycle. Contact us to make changes to your plan.
What if I need help after my 30-day support ends?
After your initial 30-day support period, you can purchase one of our support plans or opt for hourly support. We're here to help ensure your continued success with TuningDesk.